Implantação da Gestão do Conhecimento no governo de Minas Gerais: um estudo de caso

Abstract

The main objective of this study was to analyze the main strategic areas to be considered in a knowledge management (GC) policy in the public sector. Given such premise, the challenges and the risk factors identified in the implementation of knowledge management program of the Government of Minas Gerais were questioned. It was intended to answer this question by examining the methodology applied by the Government of Minas Gerais, by conducting a case study. The study was developed under a qualitative approach, based on the analysis of GC models and approaches adopted in the public organizations. The study shows relevant aspects of the implementation of knowledge management in government agencies, provides an overview of the topic and generates new alternatives for the adoption of actions related to the theme.