Acolhimento: uma forma de organização do trabalho em saúde

Abstract

The reception is a way to humanize and organize work in health, through the qualified hearing, the training and awareness of professionals in the health service. Is to make the citizen feel valued, professionals and satisfied that the service operates effectively. This changes the work process and allows a "new" gateway to the public health service. The objective of this work is to define general guidelines for a proposal to implement the strategy of hosting the Family Health Paul VI. We reviewed articles published in the last fifteen years. Described the routine operation of the Health Unit with emphasis on home users and demands. We also used data from the portfolio produced during the Specialization Course in Primary Health Care for the Family and finally came face to face data in the literature review with the reality of ESF Paul VI in order to prepare guidelines for implementation of the host Unit.