O gestor e a gestão de pessoas nas pequenas e médias empresas: uma análise dos papéis multifuncionais propostos por Dave Ulrich

Abstract

This paper presents an analysis of people management from the perception of 44 managers working in different positions and functional areas of small and medium-sized companies in the country, using the multiple roles model of people management proposed by Dave Ulrich (2003) to investigate aspects of organizational dynamics as a way to discuss the actions taken by different managers in relation to the conduct of the human figure in work organizations and the impacts of such actions on employees and on the socio-organizational dynamics. To achieve the general and specific objectives of this research, the work begins with a literature review, considering the need to broaden the perspective of People Management from historical, social, economic and cultural aspects, in addition to the description of the roles of people management according to the perspective of Dave Ulrich (2003). As this is an exploratory and applied research, developed in a quantitative approach by collecting data from a non-probabilistic sample, it obtained results through a closed questionnaire, structured according to the conceptual guidelines of Ulrich (2003). From the analysis of the results, it was possible to identify the level of performance quality of the surveyed managers, in the administration of human resources management, concluding that despite achieving a global score considered high, according to a scale defined by Ulrich (2003), there are failures regarding the focus on daily operations, revealing an imbalance between the roles of strategic partner, administrative expert, employee champion and change agent, with a strong tendency to prioritize strategic management aimed at adapting to change and achieving results.