Trabalho em equipe: reflexões dos gestores de serviços de urgência e emergência

Abstract

Introduction: Working as a team means joining forces in a collective way with the goal of achieving goals and / or solving problems in an organization. In the health services, teamwork can be consolidated with the aid of well-defined work routines and protocols to organize the work process and establish priorities. Objective: To understand the meaning of Team Work for health managers filled in emergency and emergency units. Methods: A descriptive study with a qualitative approach in which recorded interviews were conducted with 13 managers filled in the emergency room of 4 hospitals of the Hospital Foundation of the State of Minas Gerais, located in the city of Belo Horizonte, which provide emergency and emergency care to population. For the analysis of the data the technique of analysis of the content by the reference of Bardin was used. Results: From the analysis emerged three categories: (a) Without Teamwork there is no way to carry out the activities; (b) Training as a tool for building and improving Teamwork; and (c) Motivation: the difference lies in people. Conclusions: The Teamwork allows transformations in the mentality and the work methods, occupying a large and significant space in the construction of mechanisms in favor of organizational success. In order for the necessary transformations to take place, it is necessary to count on committed human beings interested in the work and for the health organization to invest in training, skills development and continuous and continuing education, in order to stimulate participation, innovation and creativity.