A segurança do paciente na perspectiva de puérperas e acompanhantes na maternidade

Abstract

Objective: to understand patient safety in the maternity hospital from the perspective of patients and companions. Method: a descriptive study, with a qualitative approach, developed in a maternity ward of a large public hospital in Belo Horizonte, MG, with 34 participants, including 23 mothers and 11 companions. The data were collected through interviews with semi-structured scripts, which were subjected to thematic content analysis. Results: the findings showed the lack of knowledge of health service users about patient safety. They also pointed out weaknesses in effective communication between professionals and health service users, as well as the failure to recognize their crucial role in improving and monitoring patient safety during the hospitalization process. Conclusions: In this study, the lack of understanding on the subject of patient safety by most of the participants was highlighted, as well as on failures in collaboration in a proactive way to improve patient safety in the maternity hospital.