Indicadores para avaliação das instituições de longa permanência para pessoas idosas: desenvolvimento e validação

Abstract

Objective: Develop and validate a quality assessment matrix for long-term facilities for old people, using the integrated multidimensional model of quality and care as the theoretical framework. Method: This is a methodological study that selected 66 variables included in the census of the Unified System of Social Assistance, to assess the seven dimensions of quality proposed by the model. The modified Delphi technique was used for validation with the participation of 15 experts who used the Survey Monkey® online platform, until a minimum of 75% consensus was reached. 18 indicators were proposed and two validation cycles were needed until consensus. Results: In the first cycle, all indicators were considered relevant, represented the concept and demonstrated consistency with the theoretical dimension of quality. There was a need to review the calculation formula for two indicators, which was considered adequate by more than 75% of experts in the second validation cycle. Conclusion: The matrix proved to be valid and can be used in the process of evaluating and monitoring the quality of the facilities participating in the Unified Social Assistance System Census, contributing to define priorities for the permanent improvement of the care provided.