Plano de ação para organização da demanda espontânea em uma equipe da Estratégia Saúde da Família

Abstract

The Basic Health Unit Francisco Pereira, located in Lagoa Santa - MG, is one of 16 units of the municipality operating under the logic the Family Health Strategy (FHS). But it is still not observed there the full implementation of the actions of health promotion, prevention, recovery and rehabilitation of diseases and disorders, as prioritized by the National Primary Care component of the Unified Health System (SUS). Among the main problems related to the organization of the work process, there is the difficulty of organizing spontaneous demand. This work aims to propose an action plan for the organization of the spontaneous demand in Francisco Pereira unit. After describing the reality of this unit, it follows a literature and preparation of a plan of action. The implementation of the system of user embracement seamlessly, with staff agreeing their responsibilities with the enrolled population and demand attention unscheduled enables solving capacity and ensuring continuity of care.