As violências percebidas e vivenciadas pelos profissionais de saúde: uma análise sob a perspectiva da comunicação não violenta

Abstract

Nonviolent Communication (NVC) is a process that promotes a transformation in individuals' perceptions through language (communication) within relationships. It goes beyond theory, grounded in authentic expression and empathetic listening. NVC is based on four main components: observation, feelings, needs, and requests. Its practice involves presence, listening, and empathy. This study aimed to understand, from the perspective of nonviolent communication, the forms of violence perceived and experienced by primary healthcare professionals. It is a qualitative, exploratory, and descriptive research study. The sample, chosen by convenience, consisted of six professionals from a primary healthcare unit in the municipality of Contagem/MG, in partnership with the local government. Data collection involved a questionnaire with both open- and closed-ended questions, as well as two workshops conducted in a focus group format, where nonviolent communication techniques were applied. Data were organized in an Excel spreadsheet on Google Drive by themes and topics emerging from each workshop stage, followed by data triangulation based on participants' responses. The results indicate that the workshops created a space where participants could be heard and supported. The reported forms of violence were not only interpersonal but also deeply rooted in the social and cultural structures of the professional environment, including direct, symbolic, structural, and cultural violence. Thus, nonviolent communication emerges as an effective tool that can positively impact daily work routines and professional relationships. However, its implementation must be systematically integrated into work processes.