Impactos da tecnologia móvel e sem fio nos sistemas de informação empresariais sob a perspectiva dos atores sociais: estudo de caso

Abstract

The study focuses on the impacts of mobile and wireless technology, from the perspective of their users, in an enterprise information system. Based on multidisciplinary approach, the research is grounded on the social paradigm of information science and the theoretical and methodological lens of phenomenology and hermeneutics. The results highlight, as positive impacts, the expansion of access to information systems, the reduction of operational errors, an improvement in information reliability, greater communication agility and greater information sharing in the decision-making process and of the marketing environment. Negative impacts include over dependence on technology in work related tasks, enslavement and emotional stress due to constant alertness, and interaction difficulties with human information systems, among other impacts.