Acolhimento humanizado ao paciente atendido no Pronto Atendimento de um Hospital Geral da rede privada de Belo Horizonte, Minas Gerais

Abstract

Humanizing is not a technique, but an experiential process that permeates all the activity of the place and the people who work there, providing the client with the treatment he deserves as a human person, within the peculiar circumstances of each one at the moment of his entry into urgency and emergency sector. Therefore, this intervention aims to improve the reception of patients assisted by the nursing staff in the emergency room service of a private hospital in Belo Horizonte, Minas Gerais, through training. This training will be guided by conversation wheels and educational actions. Before the training, professionals will fill out a questionnaire containing open questions about humanization in the Hospital's Emergency Room. We believe that the training, especially of nursing professionals, who, through their daily routine, perform the care mechanically and coldly to the detriment of integral care for the patient and their families, can be one of the ways for change.