Acolhimento em uma Unidade de Estratégia Saúde da Família em Contagem – Minas Gerais: uma proposta de organização da assistência

Abstract

The host moment of first contact between the user and the professional health system is an essential element for humane and effective care, as well as important organizing tool of the health service. One possible tool facilitating the process of hosting is the use of protocols aimed at organizing the service based on prioritization and identification of risks, breaking the perverse routine calls in order of arrival to the clinic. The objective of this study was to elaborate a protocol in order will improve care at the Health Unit Tourist Park in Contagem - Minas Gerais, with the prospect of organizing and humanize the team work process. For this, we used the literature review articles and scientific texts from the area, in the LILACS database, with the following keywords: Reception, Protocol and the Family Health Strategy. They have also used the Health Ministry manuals as well as data collected at the health unit in a rapid assessment conducted by the health team. It is expected, with the creation of this Protocol and the training of health professionals involved in the process of receiving, achieve long-term effective, effective and humane Reception at the Health Unit Park Tourist, consistent with the principles of the Unified Health System.