Comparativo do gerenciamento da qualidade de projetos de engenharia civil no setor público e privado

Abstract

This study aims to compare the effective management actions in the quality management of civil engineering projects in the public and private sectors, through theoretical and practical techniques, in order to indicate the best parameters that will collaborate in the delivery of a satisfactory result to users in both the public and private sectors. The limitations of the continuous use of the tools used and/or improved during the processes and activities determine the quality or not of the projects, and arouse motivation for the study, which is increasingly being incorporated into the planning and control of public and private companies. To this end, exploratory and descriptive research was used, with the addition of the instrument of interviews conducted by digital forms, for professionals in the area of engineering, both in the public and private sectors. The theory shows that the public sector is more bureaucratic and focuses on meeting the diversity of requests from citizens, while the private sector aims for profit and the financial market. In the practical part, there is the search for information about what the bottlenecks are to achieve improvements in quality management. In this way, the study aims to identify the incorporation of efficient methods that provide the speed of processes and investments, without being discontinued, especially in relation to political interests. There is an enormous longing for the search of theoretical and practical techniques that can collaborate to improve these results.