Implantação de acolhimento capacitado para classificação da demanda espontânea

Abstract

The ESF São Francisco is one of the nine Health Strategy teams of the Family present in the municipality of Conceição das Alagoas - MG. There are countless problems afflicting the area described, among them what else impairs service is the large number of visits by spontaneous demand conducted by staff. Thus, we developed an intervention project to organize the reception to spontaneous demand from users in San Francisco Health Strategy using a Situational Strategic Planning - PES. After describing the critical nodes of the area, we reproduce the scheduled service as the ESF programs and welcoming able to risk classification according to the Manchester system. The implementation of the agenda with continued care programs have significantly reduced theim mediate demand on service. We believe that after installation of the host with the rating users will be awarded with a better quality service and according to their actual needs.