Acolhimento: uma estratégia necessária para a ESF bom jesus

Abstract

The host is one of the guidelines of the Humanization of the Unified Health System The objective was to propose the establishment of the assessment of user satisfaction with the care provided by the ESF Bom Jesus, Curvelo. To the knowledge of unit turned to a diagnosis based on observation and documentary research. Also were a literature search to understand the current situation of other PSF and ESF that have tried to deploy this strategy in their services. Based on information from other authors could develop a proposal for intervention aimed at ESF Bom Jesus. The proposed intervention included a work with the team prior to their integration and standardization of conduct involving users. Next should be implemented to evaluate, considering the aspects have already been introduced and practiced by the FHS Bom Jesus, also providing space for the presentation of suggestions for improvements. The first evaluation will occur two months after the implantation of the host. After examination of the first assessment of users and the necessary adjustments can be prepared a protocol to guide the ESF Bom Jesus. This protocol should be updated periodically in accordance with any changes in practices ESF Bom Jesus. It is considered that this initiative will serve to broaden and strengthen the communication between these actors towards the consolidation of a more humane care and effective.