Análise dos efeitos do programa de educação permanente no desenvolvimento dos trabalhadores de uma operadora de saúde de autogestão em Minas Gerais

Abstract

ABSTRACT

FOUREAUX, F. M. F. Analysis of the effects of the Permanent Education Program on the development of workers and managers at a self-managed health care provider in Minas Gerais. 2024. Dissertation (Professional Master's Degree in Management in Health Services) – School of Nursing, Federal University of Minas Gerais, Belo Horizonte, 2024.

It is through institutional strategic planning that the guidelines for developing work are defined and institutional processes are organized. Carrying out professional development actions, in a strategic way, provides the acquisition of skills to carry out quality work and in order to occur it is necessary to promote an organizational environment that favors and encourages workers to develop, making them participative and committed to professional practice, in order to achieve successful processes and results. As a professional development strategy, permanent education (PE), considered the action of learning at work, based on critical reflection and identification of learning gaps, which will be sought for the acquisition of knowledge and skills, favors the qualification of activities labor. It differs from continuing education as it is related to the assumptions of traditional teaching methodology and activities for a defined period, with the acquisition of sequential and cumulative knowledge. This research, carried out in a supplementary health operator in Minas Gerais, aimed to analyze the effects of PE actions on the development of workers, from January 2022 to December 2023, taking into account the year in which the health program was structured. PE took place in 2021, in Minas Gerais. It used the theoretical contributions of meaningful learning, which making sense to the learner, values their autonomy in learning and considers their prior knowledge. To this end, it described the understanding of health professionals and their managers regarding the concepts of PE and continuing education; described the process of surveying learning needs and analyzed the construction and implementation of the Individual Development Plan (IDP) for health professionals and care area managers. The method chosen was the single-approach case study. Semi-structured interviews were carried out as tools for collecting data, which were analyzed using the content analysis technique. The research favored the elaboration of a booklet with conceptual guidelines, flow and cycle of permanent education in the institution and also the criteria for permanent education activities, which will be shared with the institution's units in all Brazilian states, contributing to the organization of actions of the Permanent Education Program at the institution. In addition, it also delivered indicators for monitoring the effects of PE on workers' development, such as the number of workers who reported positive effects of continuing education actions on their professional development and the number of workers who stated that they had carried out education actions permanently registered in the Individual Development Plan.

Keywords: supplementary health; staff Development; permanent education; meaningful learning.