Lean service e redução de custos no processo de coleta de resíduos domiciliares

Abstract

The systematic pursuit of efforts to improve the operations of organizations has raised the growing interest in Lean beyond the contexts of manufacturing. This paper aims to analyze the household waste collection process of the city of Belo Horizonte conducted by the Superintendence of Urban Cleaning in order to identify the existing losses that impact the costs of this activity. The guidelines of the Municipal Solid Waste Management Plan and the current household waste collection process were analyzed. This made it possible to identify Lean losses and to measure the costs involved in this operation. The analysis also allowed the survey of the gains and management challenges arising from the adoption of the point-to-point collection system as an alternative for the realization of this service. It is important to use the Lean approach in the analysis and in the search for alternatives to improve the quality and productivity in the management of service operations.