Cuidar de quem cuida: a humanização organizacional por meio da gestão de pessoas.

Abstract

Occupational stress has a negative impact on organizations as workers decrease performance and increase the costs of organizations. There is a growing demand in health services to care for employees, because the daily routine of illness, suffering, death, work that demands physical and psychological strength, show the fragility of an area so essential to society. In 2003, the National Humanization Policy was created, the HumanizaSUS project, in which its main demand was the valuation of different actors that work directly in the SUS: users, workers and managers. The present article arose from the search for answers on how health institutions can take care of their employees, rescuing protagonism, dignity, respect and sensitivity and aims to show the importance of the HumanizaSUS project as a tool for People Management. This is a bibliographical research on the subject: Caring for those who take care of electronic consultation in Scientific Electronic Library Online databases - Scielo, PubMed, Google Scholar and the website of the Ministry of Health. It is characterized by qualitative and descriptive research, and a study field of management practices. It is important to change the culture that only the patient needs care and broaden the mentality that it is necessary to take care of the employee as a preventive action. It is hoped that this study will serve to subsidize new discussions about the public policies of humanization, multiplying reflections related to the ways to produce humanization in health services.