Demanda espontânea x demanda programada: lidando com a procura maior que a oferta

Abstract

This study aims to seek information about the spontaneous and scheduled in the health service primary care demand. PSF Garden Prophet in the city of Congonhas, Minas Gerais and a literature review on this topic - an experience report of the Family Health Program was conducted. From this it was concluded that spontaneous demand comes to the needs of the population as well as local customs and must make a constant assessment of the work process to succeed.