Destinos turísticos inteligentes na avaliação de pesquisadores e de profissionais do turismo nos setores público e privado

Abstract

In order to understand the smart tourism destination (STD) this research aims to develop a substantive theory about the formative dimensions of STD and its consequences on the behavior of travelers according to the evaluation of researchers and tourism professionals in the public and private sectors. Grounded Theory was employed in the research process. The resulting theoretical proposition of the research relates the dimensions of DTI to its consequences. Given the trust, security and independence providedby the DTI, the tourist experiences well-being and immersive experiences very close to the daily life of the resident, making discoveries that can lead him to personal transformation and commitment to the destination. Plus, online assessments, reviews, and demands are material for personalizing real-time tourist services. The research has advanced by highlighting the relevance of DTI for travelers with disabilities, and by detailing the role of governance in integrating destination stakeholders, managing information, engaging residents in the provision of intelligent experiences, withincontext without bureaucracy and outdated laws. Smart businesses were also pointed out as essential to the formation of DTIs