A maturidade em recursos humanos e intangíveis como estratégia de diagnóstico de melhoria contínua dos processos organizacionais

Abstract

Contemporary organizations, increasingly aware of the benefits of declaring its strategic objectives and occupy competitive positions in the market in which they operate are challenged to maintain or expand their strategic positions by means of tangible and intangible assets. These well-managed and properly updated features can contribute these challenges while ensuring the growth organization, beyond the satisfaction of all stakeholders. The Human Resources seeks to go to the organization's strategic planning meeting to prepare and continuously adapt the human resources, indoor environment, the organizational processes in a planned way, making a correct diagnosis of the maturity of these resources and organization in order to adapt them the challenges of the external environment. In recent years the Human Resources underwent several critical due to the difficult measurement results from the central strategy of organizations. This study wants to validate the importance of this strategic area and present an organization's workforce capacity mapping tool in order to prepare a diagnosis of organizational maturity. This diagnosis can be used in the proper preparation of manpower to achieve continual improvement of its processes. The People Capability Maturity Model - P-CMM is the tool that enables this diagnosis of the organization's maturity and assists the Human Resources in the preparation of their intangible resources to help in the search and maintenance of the central objectives of the organization's summit.