Comunicação e saúde: utilizando recursos tecnológicos como estratégia para esclarecimento dos usuários do Sistema Único de Saúde

Abstract

This work was presented as the outcome of the Post Graduate course in Basic Care and Family Health which was done after an analysis of the theme communication and health. A bibliographical revision was carried out on the articles in Brazilian national databases such as Scielo and BIREME, from november 2009 to march 2010, using the following subject headings: primary health care, communication and health, health education, Health Family Program, Public Health System (SUS Brazilian Public Health System). This revision aimed at reflecting upon the practices of health education in Brazil. The theme was studied after a historical analysis of the origins and evolution of practices of health education as a way to understand what is its range and its limitations within the context of health attention models in each historical period, since the end of the XIX century. Moreover, it was also evaluated the relevance of professionals of primary care as the ones currently responsible for such practices in the establishment of an effective communication with the users of SUS. It is also reported here some actions already in practice, such as the production of educational material and the use of technological resources to stimulate the horizontal communication between the social actors involved in the process. After the bibliographical revision, it is concluded that it is highly important for the communication interaction in the area of health, the possibility of including the local community, especially the young people, in this process. They have potential not only to learn about the objects of discussion, but also to multiply the knowledge they have acquired. This will certainly improve the actions of primary care and help the consolidation of the health model proposed by SUS.