O gerenciamento da informação nas agências da Previdência Social

Abstract

The information, increasingly, has been considered an important asset for the public administration at all levels. The use of portals to provide information and services to citizens has become an indispensable tool in public management. The portals provide information of the transparency from government agencies, provide useful information to the public and also provide registration of services and scheduling in order to reduce the time from the internal procedure in the institution. This research was conducted in a Public Service Sector of a Social Security Agency in Contagem City. The Social Security Agencies are responsible for registration, maintenance and review of the rights to the social security benefits. In an attempt to investigate the flow of service and information in the agency the situation was analysed verifying aspects of the environment untill the performance of activities in order to approximate the reality from the service provided in the agency and the problem to be researched. As a result of this research was presented a consolidation from the collected data to identify the critical factors of the success.