Governança de TIC na Administração Pública aplicada aos serviços operacionalizados por prestadores terceirizados

Abstract

This monograph aims to analyze laws, decrees, normative instructions and good practices of information technology management and governance to verify what the main points of attention should be observed in the services operated by outsourced professionals. The main governmental regulations that deal with the topic of ICT management and governance are mentioned. Based on the most widespread management and governance practices in the market, it is verified which minimum guidelines and models of management and governance should be implemented by managers. ICT of Public Administration bodies to ensure the reliability, integrity and availability of ICT data, information and services that are maintained by outsourced professionals. Possible penalties have been found in the administrative and criminal spheres that may be applied to ICT managers and outsourced professionals in case of failures that put public data and information at risk. Also, at the end, a model is proposed to assist in the process of surveying and standardizing ICT resources and services