O trabalhador e as interfaces organizacionais: o caso da montagem de paletes com o sistema Voice Picking

Abstract

The Voice Picking system was implemented in a multinational beverage distribution company with the aim of increasing and controlling productivity. However, during the implementation process, a reduction in productivity was observed by the unit manager. In this context, an Ergonomic Work Analysis (EWA) was conducted in order to analyze the pallet assembly activity performed by workers who use the Voice Picking tool. Documentary evaluations and on-site observations were carried out with the objective of studying the interaction of all factors that interact with and act upon the worker during the pallet assembly activity. A lack of interaction and coherence among the multiple variables involved in mixed pallet assembly was observed, as well as the fact that Voice Picking became an additional variable for the operational assistant to manage during the activity. Strictly following the Voice Picking rules for pallet assembly may result in pallets with a higher risk of accidents, material damage, and reduced productivity. During the activity analysis, strategies were identified to maintain productivity and ensure the delivery of a safe pallet. The study raised a discussion on the importance of integration among sectors for the implementation of a new process and on worker participation, so that predefined results can be achieved.