Avaliação da plataforma de consulta textual do tribunal de contas da união

Abstract

This research intends to evaluate the search engine used in the Brazilian Court of Accounts in reference to the application of concepts and heuristic principles of Information Architecture. It uses qualitative approach and exploratory study. It involves research in literature and reference standard to identify, describe and systematize heuristic principles of Information Architecture. It includes case study that evaluates the search engine in relation to identified principles in the literature and standard, namely: navigation, interface, content and usability, workload, and error management. It concludes that the system presents some of the desirable and recommended concepts and principles but also problems that need to be solved. It recommends improvements in order to offer quality in the relevance of information searched by users and also design principles focused on user experience.