Qualidade de energia elétrica - normas e regulamentações sob a ótica do consumidor: normas e regulamentações sob a ótica do consumidor

Abstract

The wide availability of electrical power has brought a lot of benefits to the population, who has been depending on the features offered by this service since then, which overtaken the comfort limits to become a basic necessity. From the moment on when this feature naturally becomes part of the daily society, they become pickier with the product. Thus, the power quality becomes the target of various discussions: in one side, there are consumers that want their rights and looking for some refund over the damages caused to the equipments or interruptions in the production processes; on the other hand, suppliers under regulations that seek to ensure the availability and integrity of the quality offered service. In this background this work is being studied, aiming to list the main existent regulations in Brazil, under the perspective of power quality in order to obtain a single note about the subject, focusing on aspects related to consumer, which involves rights and duties. The research has involved a literature inventory on the subject, ranging from its conception (when the implementation of the Brazilian electric system) until the current state of the art (through surveys of reports, checking procedures, legislation and normative instructions - all this seek to keep the balance of interests of people involved in this sector).