a impotância do acolhimento na unidade básica de saúde

Abstract

This work is a literature review, which is a reflection about the importance of the host to the users of public health services. The discussion starts the principles of the Health System, which includes in its guidelines on the reception and customer service responsibility. It is argued that health care in public health, based on the principles of universality, comprehensiveness and fairness requires a change in the traditional perspective, focusing on the doctors, in favor of recognizing the role of other health professionals in the skilled care to the population through incorporation of multidisciplinary health care team, being a host team to the user, treating it as a whole human being who seeks solutions to its life in a relationship of genuine help.