A prestação de serviços públicos pelo governo eletrônico: uma análise da produção científica internacional

Abstract

The way the government provides the delivery of services to citizens has been influenced by the modernization of Information and Communication Technologies (ICTs) and also the use of the Internet, which has been facilitating access through the electronic government (E-Gov). Thus, this work aims to analyze the profile of the international scientific production on the delivery of public services by the electronic government. In order to do so, we sought to identify the demographic elements, exploring objectives, abstracts, and keywords, and verifying textual statistics, group specificities, descending hierarchical classification, and word clouds in the textual corpus, composed by 21 articles extracted from the Science Direct Proquest database. As methods of analysis, bibliometry, sociometry, through the application of the Iramuteq software, the Descending Hierarchical Classification (CHD), and the Factorial Matching Analysis (AFC) were used. In general terms, the results showed that the most published topic refers to the adoption of technology, followed by the implementation of the E-gov. The analysis depicted the itineraries of international scientific production on the theme and subsidized the proposition of a research agenda for further studies.