O processo de trabalho no acolhimento na estratégia da saúde da família: revisão de literatura

Abstract

The theme aimed to further studies on how to improve the work process for implementing the host successfully, able to make it an effective and humane tool for staff and users of a Family Health Team in SUS. Through extensive systematic literature review conducted in virtual network analyzed the legislation of the public and scientific articles related to the work process in the host. It was concluded that as the host posture and practice in actions of care and management in health units is the mediator of building a relationship of trust and commitment with teams of users and services. Can contribute to promoting a culture of solidarity and to legitimize the public health system. It also supports the possibility of progress in the alliance between users, health workers and managers in the SUS as a defense policy and public key for the Brazilian population. The host becomes, then, a privileged moment in the formation and intense subjectivity of our users, since relations producing the user can redeem the uniqueness, autonomy and citizenship. There is the need of the team that hosts have on hand current social epidemiological information, as well structured records and documents related to the protocols of the shares that make up the primary care. The host is a dynamic process, in essence an educational activity and to be effective requires that individuals who seek to engage in interpersonal relations and always welcome the community to ensure the four pillars of education: learning to be, learning to live together, learn to do, learning to learn health.