Sistemas de gestão estratégica e comunicação no setor público: um estudo de caso do estado de Minas Gerais

Abstract

The purpose of this paper is to understand the role of "MG Planeja", system of strategic management and communication implemented by the Government of Minas Gerais in 2016. Through the analysis of the process of development and implementation of the system, the study sought to describe the methodology for strategic governance in government and the process of monitoring the execution of the state's priority projects, considering the flow of information established by the system. In addition, the quality of the information made available in the system by the managers of the strategic projects and the process of monitoring in the objective of promoting the continuous improvement of the public policies and of the services offered by the state government were evaluated. The case study was the methodology used for this work, so that, in addition to the documentary analysis, the participant observation and semi-structured interviews were used to gather information about the "MG Planeja". It was observed in the study that the continuous improvement of the strategic projects is dependent on the interference of the managers involved in the monitoring process supported by the system, so that the resistance to the management mechanisms, the multiple interests involved in the context, among other aspects influenced in a way negative results expected from the implementation of MG Planeja.