Analysis of the asynchronous dental teleconsulting of telehealth Brazil networks in Minas Gerais
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Universidade Federal de Minas Gerais
Descrição
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Artigo de periódico
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Primeiro orientador
Membros da banca
Resumo
This cross-sectional study aimed to evaluate the asynchronous
dental teleconsulting of Telehealth Brazil Networks Program in Minas
Gerais. Data were collected from secondary databases of the Clinical
Hospital of the Universidade Federal de Minas Gerais (CH/UFMG) and
Medical School of UFMG (MS/UFMG), from July 2015 to July 2017. The
variables analyzed were telehealth center, sex and profession, date and
time questions and answers, response time in days, whether the issue
was duly addressed, whether the teleconsulting was attended, post
status, professional’s satisfaction, conduct adopted after teleconsulting,
dental specialty area, and type of issues. Sociodemographic data
from the Intermediate Geographical Regions (IGR) of Minas Gerais,
including the Municipal Human Development Index (MHDI) and Gini
Index were also collected. The results were analyzed using SPSS v.22.0.
In total, 3,920 teleconsulting were recorded, with increasing demand in
the study period. Most were requested by dentists (93.3%) and female
professionals (78.6%), during office hours (78.6%), and related to general
conducts (72.1%). Almost all were attended (99.7%), with a maximum
response time of two days (75.0%). A low feedback on satisfaction and
resolution of issues (missing data of 57.2% and 70.2%, respectively)
was recorded. Only 5.2% had information on whether patients were
referred. The most common inquires were of issues about Pathology/
Stomatology specialties (19.0%) and Pharmacology/Anesthesiology
(18.8%). The response occurred within the expected time, with
prevalent issues in basic dental areas and general conducts. Feedback
from professionals must be encouraged to allow a better analysis and
improvements of the program
Abstract
Assunto
Dentistry, Primary health care, Telemedicine, Public health
Palavras-chave
Primary health care, Telemedicine, Dentistry, Public health
Citação
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Endereço externo
https://www.scielo.br/j/bor/a/Dc7Zs47nfH3vyCbQk4gXfNy/abstract/?lang=en