Analysis of the asynchronous dental teleconsulting of telehealth Brazil networks in Minas Gerais

dc.creatorLígia Cristelli da Paixão
dc.creatorVanessa Andrade Costa
dc.creatorEfigênia Ferreira e Ferreira
dc.creatorAntônio Paulino Ribeiro Sobrinho
dc.creatorRenata de Castro Martins
dc.date.accessioned2022-09-24T16:57:50Z
dc.date.accessioned2025-09-09T01:14:09Z
dc.date.available2022-09-24T16:57:50Z
dc.date.issued2018
dc.description.sponsorshipCAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
dc.format.mimetypepdf
dc.identifier.doi10.1590/1807-3107bor-2018
dc.identifier.issn18073107
dc.identifier.urihttps://hdl.handle.net/1843/45443
dc.languageeng
dc.publisherUniversidade Federal de Minas Gerais
dc.relation.ispartofBrazilian Oral Research
dc.rightsAcesso Aberto
dc.subjectDentistry
dc.subjectPrimary health care
dc.subjectTelemedicine
dc.subjectPublic health
dc.subject.otherPrimary health care
dc.subject.otherTelemedicine
dc.subject.otherDentistry
dc.subject.otherPublic health
dc.titleAnalysis of the asynchronous dental teleconsulting of telehealth Brazil networks in Minas Gerais
dc.typeArtigo de periódico
local.citation.epage9
local.citation.spage1
local.citation.volume32
local.description.resumoThis cross-sectional study aimed to evaluate the asynchronous dental teleconsulting of Telehealth Brazil Networks Program in Minas Gerais. Data were collected from secondary databases of the Clinical Hospital of the Universidade Federal de Minas Gerais (CH/UFMG) and Medical School of UFMG (MS/UFMG), from July 2015 to July 2017. The variables analyzed were telehealth center, sex and profession, date and time questions and answers, response time in days, whether the issue was duly addressed, whether the teleconsulting was attended, post status, professional’s satisfaction, conduct adopted after teleconsulting, dental specialty area, and type of issues. Sociodemographic data from the Intermediate Geographical Regions (IGR) of Minas Gerais, including the Municipal Human Development Index (MHDI) and Gini Index were also collected. The results were analyzed using SPSS v.22.0. In total, 3,920 teleconsulting were recorded, with increasing demand in the study period. Most were requested by dentists (93.3%) and female professionals (78.6%), during office hours (78.6%), and related to general conducts (72.1%). Almost all were attended (99.7%), with a maximum response time of two days (75.0%). A low feedback on satisfaction and resolution of issues (missing data of 57.2% and 70.2%, respectively) was recorded. Only 5.2% had information on whether patients were referred. The most common inquires were of issues about Pathology/ Stomatology specialties (19.0%) and Pharmacology/Anesthesiology (18.8%). The response occurred within the expected time, with prevalent issues in basic dental areas and general conducts. Feedback from professionals must be encouraged to allow a better analysis and improvements of the program
local.publisher.countryBrasil
local.publisher.departmentFAO - DEPARTAMENTO DE ODONTOLOGIA SOCIAL E PREVENTIVA
local.publisher.initialsUFMG
local.url.externahttps://www.scielo.br/j/bor/a/Dc7Zs47nfH3vyCbQk4gXfNy/abstract/?lang=en

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