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http://hdl.handle.net/1843/46118
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DC Field | Value | Language |
---|---|---|
dc.creator | Leila Scanfone | pt_BR |
dc.creator | Noel Torres Junior | pt_BR |
dc.date.accessioned | 2022-10-10T11:54:56Z | - |
dc.date.available | 2022-10-10T11:54:56Z | - |
dc.date.issued | 2017 | - |
dc.citation.volume | 17 | pt_BR |
dc.citation.issue | 5 | pt_BR |
dc.citation.spage | 53 | pt_BR |
dc.citation.epage | 66 | pt_BR |
dc.identifier.issn | 09755853 | pt_BR |
dc.identifier.uri | http://hdl.handle.net/1843/46118 | - |
dc.description.resumo | The increase in competitiveness in the services sector means that organizations in this area are looking for a more efficient management. Thus, there is a lot of interest from managers and academics in understanding the effort that service organizations are making to align their strategies. The purpose of this paper is to reveal the alignment between the Value Proposition Model (corporate strategy) and the Supply Chain Strategy (functional strategy) in two services provided by a Brazilian Public Institution, using the Process-Chart Network Diagram (PCN Diagram). This study uses a qualitative and descriptive study, based on multiple incorporated cases studies. The results show that this alignment is a necessary condition for delivering the value proposition of the service. Moreover, it has been found thatthe PCN Diagram can be used as a tool to facilitate identification of this alignment. | pt_BR |
dc.language | eng | pt_BR |
dc.publisher | Universidade Federal de Minas Gerais | pt_BR |
dc.publisher.country | Brasil | pt_BR |
dc.publisher.department | ENG - DEPARTAMENTO DE ENGENHARIA PRODUÇÃO | pt_BR |
dc.publisher.department | FCE - DEPARTAMENTO DE CIÊNCIAS ADMINISTRATIVAS | pt_BR |
dc.publisher.initials | UFMG | pt_BR |
dc.relation.ispartof | Global Journal Of Management And Business Research: Aadministration And Managemen | pt_BR |
dc.rights | Acesso Aberto | pt_BR |
dc.subject | Strategy alignment | pt_BR |
dc.subject | Service supply chain strategy | pt_BR |
dc.subject | Value proposition | pt_BR |
dc.subject | PCN diagram. | pt_BR |
dc.subject.other | Logística empresarial | pt_BR |
dc.subject.other | Administração | pt_BR |
dc.title | Strategy alignment in service system: the fit between the strategies of value proposition and of the service supply chain | pt_BR |
dc.type | Artigo de Periódico | pt_BR |
Appears in Collections: | Artigo de Periódico |
Files in This Item:
File | Description | Size | Format | |
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Strategy Alignment in Service System.pdf | 3.01 MB | Adobe PDF | View/Open |
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